Refund Policy
The short version
LiveCrew is a paid subscription ($29 a month or $290 a year during the beta) with a 7-day free trial. Cancel during the trial and you pay nothing. After that, our default is that we do not refund partial periods: cancel halfway through a month and you keep the rest of the month rather than getting half the money back. Several things sit alongside that default, and any of them can produce a refund it would not. They are listed below.
The free trial
The 7-day trial begins when you complete checkout, and you are not charged until it ends. Cancel before then, from the billing portal in Settings, and no money changes hands. This is the simplest refund policy there is: do not pay in the first place.
Paddle, the merchant of record
Payment is handled by Paddle: the checkout is theirs and the charge on your statement comes from them. Paddle runs its own refund policy for the transaction, and as the seller of record it can grant a refund under that policy at its discretion, including where we would not have.
Statutory rights
If you are a consumer in the UK, the EU, the EEA, or Switzerland, you have a statutory right to withdraw from a distance contract for digital services within 14 days, and Paddle’s policy sets out how that applies to a subscription’s first payment and to later renewals. And nothing on this page removes any other refund right the law where you live gives you.
When we end things, we refund
Separately from all of the above, we refund unused prepaid time pro rata in the two situations where we are the one ending things: if we discontinue the service, and if we close your account for a reason that is not your breach of the Terms of Service. Shutting down is our decision, not yours, and you should not be out of pocket for it.
How to ask for a refund
To ask for a refund, email hello@livecrew.tech or use the Paddle buyer portal linked from your receipt. Either route works; the receipt route goes straight to the seller of record.
Where this policy lives
This page summarises the refund terms in sections 10 to 12 of the Terms of Service. The Terms are the agreement; if this summary and the Terms ever disagree, the Terms govern.