Terms of Service
These terms are the agreement between you and LiveCrew. They cover what you can expect from the service, what we expect from you, and who is responsible when something goes wrong. Creating an account means you accept them.
1. Who you are agreeing with
LiveCrew is operated by Shamil Bedru, trading as LiveCrew. In these terms, “we”, “us” and “LiveCrew” mean that operator, and “you” means the person using the service.
Notices to us go to hello@livecrew.tech. Notices to you go to the email address on your account, so keep it current.
2. Who can use LiveCrew
You must be at least 18. You must not be barred from using the service under the laws that apply to you, and you must not have been removed from LiveCrew previously for breaching these terms.
If you are using LiveCrew on behalf of a company, you confirm you are authorised to accept these terms for it, and “you” means both you and that company.
3. Your account
You need a working email address. Verification and password resets go there, so an address you cannot receive mail at means an account you cannot recover.
Keep your password to yourself. You are responsible for what happens under your account, whoever is at the keyboard. Tell us promptly at hello@livecrew.tech if you believe someone else has access, and change your password, which signs out every other device.
One account is for one person. Do not share credentials, and do not create accounts by automated means.
4. What LiveCrew is
LiveCrew gives you a set of AI agents that hold executive roles, hold a persona, remember your previous conversations, and produce written output: replies, plans, specifications, and similar documents. The agents may search the web when a question needs current information.
They are software. They are not employees, not advisers, and not people, whatever they sound like. Nothing an agent produces is legal, financial, medical, tax, or professional advice of any kind.
5. LiveCrew is early software
The product is in active development. Features will change, some will be removed, and the agents’ behaviour will shift as the underlying models and prompts are updated. Do not build anything you cannot afford to lose on top of it, and keep your own copies of output that matters to you.
6. Acceptable use
Do not use LiveCrew to:
- break the law, or help anyone else break it
- produce material that harasses, defames, or sexually exploits anyone, or that sexualises children in any way
- generate content designed to deceive people about who wrote it or who is behind it, including impersonation and coordinated inauthentic activity
- develop weapons, malware, or tooling whose purpose is to compromise systems you do not own
- upload other people’s personal data that you have no right to share with us
- attack the service: scraping at volume, probing for vulnerabilities you have not been invited to test, circumventing usage limits, or reselling access
- extract the system prompts, model configuration, or other internals behind the agents, or use LiveCrew’s output to train a competing model
We screen incoming messages automatically for a narrow set of abuses, chiefly prompt injection and attempts to extract system instructions, and record a short excerpt of anything blocked so we can review false positives. See the Privacy Policy for what that stores.
7. Your content
What you write stays yours. We claim no ownership of it. You keep responsibility for it too: you confirm you have the right to send us whatever you send, and that doing so breaks nobody else’s rights.
You give us permission to store, copy, and process your content, and to pass it to the infrastructure and AI providers listed in the Privacy Policy, only to the extent needed to run the service for you. That permission is limited to operating LiveCrew, it is not exclusive, and it ends when your content is deleted.
8. What the agents produce
As between you and us, output generated in your workspace is yours. We claim no ownership of it and place no restriction on your commercial use of it, subject to these terms.
Two honest caveats. First, generative models can produce similar output for different people, so we cannot promise your output is unique or that it does not resemble someone else’s. Second, whether AI-generated text attracts copyright at all is unsettled in most jurisdictions, so this section says what we claim rather than what a court would find.
9. Accuracy, and the judgment that remains yours
Agent output is generated by language models. It can be wrong, out of date, internally inconsistent, or confidently invented, including citations, figures, and quotations that look entirely plausible. Web search results come from third-party sources we do not control or verify.
Check anything you intend to act on. Decisions you make using LiveCrew’s output are yours, and so are their consequences.
10. Price, trial, payment, and refunds
LiveCrew is a paid subscription. During the beta it costs $29 a month or $290 a year, and starting it requires a card. The 7-day free trial begins when you complete checkout, not when you create your account, and you are not charged until the trial ends. Cancel before then and you pay nothing.
Payment is handled by Paddle, our merchant of record: the checkout is theirs, the charge on your statement comes from them, and their buyer terms apply to the transaction alongside these. We never see or store your card number. The price shown at checkout is the price that applies; the amounts above are the beta offer at the time of writing.
The subscription renews automatically until you cancel, which you can do at any time from the billing portal in Settings. Cancelling keeps your access until the end of the period you have paid for. If a renewal payment fails, Paddle retries it, your access continues while it does, and the subscription ends if the payment cannot be collected.
On refunds, our own default is that we do not refund partial periods: cancel halfway through a month and you keep the rest of the month rather than getting half the money back. Three things sit alongside that default, and any of them can produce a refund it would not. Paddle runs its own refund policy for the transaction, and as the seller of record it can grant a refund under that policy at its discretion, including where we would not have. If you are a consumer in the UK, the EU, the EEA, or Switzerland, you have a statutory right to withdraw from a distance contract for digital services within 14 days, and Paddle’s policy sets out how that applies to a subscription’s first payment and to later renewals. And nothing here removes any other refund right the law where you live gives you.
To ask for a refund, email hello@livecrew.tech or use the Paddle buyer portal linked from your receipt. Separately from all of the above, we refund unused prepaid time in the two situations where we are the one ending things: if we discontinue the service (section 11), and if we close your account for a reason that is not your breach of these terms (section 12).
Your beta price is locked in: while you stay subscribed, renewals stay at the price you joined at, even if the price for new subscribers rises. If a price change ever does apply to you, we will email you at least 14 days before the first renewal at the new price, so you can cancel before it lands.
Accounts also carry usage limits: messages per day, tokens per month, the number of active workspaces, and how many agent responses can run at once. Those limits exist because every agent response costs real money to generate. We may change them, including reducing them, but we will not change a limit retroactively to penalise usage that was within it at the time.
11. Availability
LiveCrew is provided as it is. There is no uptime guarantee and no service-level agreement. We depend on third-party model providers, hosting, and databases; when they are degraded, so are we.
We may change, suspend, or discontinue parts of the service. If we remove something you rely on, or shut the service down entirely, we will give reasonable notice and a window to export your work.
If we discontinue the service while you have paid for time you have not used, we refund that unused time pro rata. Shutting down is our decision, not yours, and you should not be out of pocket for it. This is an exception to the no-partial-periods default in section 10.
12. Suspension and ending your account
You can stop using LiveCrew at any time and ask us to delete your account by emailing privacy@livecrew.tech. If you have an active subscription, cancel it first in Settings, or say so in the email: closing an account includes ending its subscription, and we will not leave one charging you after the account is gone.
We may suspend or close an account that breaches section 6, that is being used in a way that threatens the service or other users, or where we are required to by law. Except where telling you first would be unlawful or would defeat the purpose, we will tell you why and, where the breach is fixable, give you a chance to fix it.
Money follows fault. If we close your account because you breached these terms, we do not refund the remainder of the period. If we close or suspend it for any other reason, we refund your unused prepaid time pro rata, on the same basis as section 11.
When an account closes, sections 7, 8, 9, 13, 14, 15, and 18 survive.
13. Our intellectual property
The LiveCrew software, interface, branding, agent personas, and the prompts behind them are ours. These terms give you permission to use the service, not a licence to its underlying code or content, and you may not copy, reverse-engineer, or resell it.
If you send us feedback or suggestions, we may act on them freely and without obligation to you. You are not required to send us any.
14. Disclaimers
To the extent the law allows, LiveCrew is provided without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the service will be uninterrupted, secure, error-free, or that agent output will be accurate or suitable for any purpose.
Some jurisdictions do not allow the exclusion of certain warranties. If you are a consumer, you keep every right you have under the law where you live, and nothing here removes them.
15. Limitation of liability
To the extent the law allows, we are not liable for indirect, incidental, special, or consequential loss, nor for lost profits, lost revenue, lost business, lost goodwill, or lost or corrupted data, arising from your use of LiveCrew, however caused.
Our total liability to you for all claims in any twelve-month period is limited to the greater of the amount you paid us in that period and USD 100.
Nothing here limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
16. Your responsibility for misuse
If a third party brings a claim against us because of content you sent to LiveCrew, or because you used the service in breach of section 6, you are responsible for the reasonable costs of dealing with it. This does not apply to consumers to the extent the law where you live says otherwise.
17. Changes to these terms
We will update these terms as the product changes. For material changes, we will email account holders at least 14 days before they take effect. Continuing to use LiveCrew after that means you accept the new version. If you do not, close your account before the change lands.
18. Governing law and disputes
These terms are governed by the law of Ethiopia, and disputes will be heard in the courts of Ethiopia. If you are a consumer, this does not deprive you of the protection of the mandatory law of the country where you live.
Before starting formal proceedings, please email us. Most problems are faster to fix than to litigate.
If any part of these terms is found unenforceable, the rest continues to apply.
19. Contact
Questions about these terms: hello@livecrew.tech. Privacy and data requests: privacy@livecrew.tech.